MSD, the platform for Accor services
Service platform
E-catalog
Google Maps API
The platform’s challenges
The Accor group markets a wide range of services to its franchised hotels. This activity represents a significant proportion of B2B revenues, yet the service catalog is neither structured nor digitized. Accor wants to structure, digitize and, above all, make all the services in its catalog accessible to all stakeholders.
The objective is to structure Accor’s global service catalog and make it available to all stakeholders.
That’s why the Group called on Cocolabs to put its service catalog online. Entirely accessible to franchisees, they can consult it and thus have a clear view of the range of services that Accor can provide.
Cocolabs’ guidance
From vacation homes to hotels, the French hotel group Accor manages and franchises the establishments it owns. In all, it owns some forty brands in a variety of ranges, making it Europe’s leading hotel group and the sixth largest internationally.
Accor’s Master Services Database (MSD) platform acts as an e-catalogue of all the digital services the group can provide internally to its hotel managers.
Features
As the platform is reserved for managers of group-owned hotels, it must be secure. You must therefore have the appropriate account to access it.
To make searches efficient and precise, the platform features numerous filters, ranging from the person responsible for invoicing to the rental or the price evolution in the previous year.
Find out more!
Accor’s extensive network of hotels ranges from mid-range establishments to luxury accommodations.
Thanks to the many brands it owns, Accor extends its empire far beyond Europe’s borders.
The hotel group’s employees work all over the world.
Senior Product Manager
I rate Cocolabs 10/10. I appreciate that they recommend native solutions to mitigate the business added value developments
Project manager
We had very good internal and external feedbacks about the product, even from people that are internally known as difficult to satisfy.
Product Owner
We appreciate the work done together: good results, good application of agile methodology, good prioritization from both sides.
New Model Design & Innovation Manager
Cocolabs has been very flexible and unbelievably reactive to our changing needs and strict requirements. They are also a pleasure to work with. From the first days of the project, they became team members more than just an external services provider. 10/10
Project Manager
Thank you to the whole team for being so reactive.
It’s a pleasure working with you.
They trust us
We support over 150 customers in their digital transformation
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