Customer Success

We provide answers to your marketplace challenges thanks to our experts and partners. Your success is our core concern.

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Customer success at Cocolabs

We help your teams take charge of your marketplace with tailored trainings so you can make full use of your marketplace's operational potential.


The complexity of a service marketplace lies in the user acquisition strategy. Our experts can help you define and implement a customized strategy to onboard offerors.

Rely on our marketplace experts to define your strategy and benefit from their unique knowledge of the e-commerce of services. They will help you to identify and understand your market's best practices and how to position yourself as the leader.

Our experts help you develop your platform with strategies related to client acquisition, retention of service providers and fostering user loyalty. We define with you the material and human resources needs to ensure your growth.
Your success, our pride

Passionate about digital transformation and convinced that the digitalization of services is a profound industry change, our approach is purely oriented towards your success. We offer a wide range of custom services to ensure your platform's undisputed success.

 

A long-term support

Our experts, specialists on the e-commerce of services, have a unique view on your market's changes. Our knowledge, enriched by the creation of more than 150 service marketplaces and our cross-industry experience, allow us to advice you best on your marketplace's evolution.

Envision tomorrow: your marketplace's evolution

Stage 1

Maintenance of your marketplace

Stage 2

Define your evolution roadmap

Stage 1

Maintenance of your marketplace

We ensure that your service marketplace outperforms your competition and exceeds your customers' expectations. Third Party Maintenance (TPM) is the process of continuous improvement of your marketplace, which brings new features and guarantees total ongoing availability. This phase of your marketplace's lifecycle is based on the “customer feedback loop”, a strategy for constant marketplace improvement based on the collected customer feedback.

Stage 2

Define your evolution roadmap

Together with the account manager, the marketplace expert helps you define the future of your marketplace to ensure that it is always high-performing. Based on a deep knowledge of e-commerce and understanding of your market, the marketplace expert will support you to define the evolution roadmap of your platform.

Launch your service marketplace

Become a major player in the platform ecosystem by launching your service marketplace.

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